Use Huddle Meetings to Improve Healthcare Delivery and Patient Satisfaction

The question “would you recommend us to a friend?” has become ubiquitous. Across industries, including healthcare, businesses ask this question to capture a simple metric. called the Net Promoter Score℠, which measures how actively your best advocates would speak for you.1 For medical practices and hospitals, it offers a simple way to gauge sentiment about the patient experience. But despite its familiarity, the Net Promoter metric amounts to little if

Three Research Techniques For Patient Experience Breakthroughs

So an anthropologist walks into a doctor’s office… No, this is not the set up to a joke. Instead, it’s the start of an intensive process that provider groups and hospitals can use to understand the patient experience in depth. It offers powerful tools to identify gaps that lead to lower satisfaction or engagement, and thereby spot improvement opportunities. Using fieldwork techniques from anthropology sheds light on what’s working and

A 12-Point Checklist For Healthcare Web Content Management

Choosing the right web content management solution can be stressful for many medical practices and hospitals. Marketing and patient education teams come to the table with a vision for how to connect with prospective and current patients. IT teams bring due caution about reliability and security into the mix. These differing viewpoints often make for tough conversations at cross purposes. To help guide the discussion, here’s a checklist of 12