The question “would you recommend us to a friend?” has become ubiquitous. Across industries, including healthcare, businesses ask this question to capture a simple […]
Three Research Techniques For Patient Experience Breakthroughs
So an anthropologist walks into a doctor’s office… No, this is not the set up to a joke. Instead, it’s the start of an […]
A 12-Point Checklist For Healthcare Web Content Management
Choosing the right web content management solution can be stressful for many medical practices and hospitals. Marketing and patient education teams come to the […]
Who Else Wants “Loyalty” In Healthcare?
Something about the idea of “loyalty” in healthcare rubs many healthcare professionals the wrong way. Giving incentives for repeat visits and additional care seems […]
Breaking Patient Portal Adoption Barriers
All too often, healthcare providers make huge investments in money, effort, and time to deploy a patient portal, only to see adoption sputter in […]