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Humanizing Marketing

Marketers have a basic humanity problem. They see people as targets. They talk about people as targets. This mindset must end. The sad part is that most marketers I know are fantastically good people. Warm, humane, and thoughtful. I’m honored to work with them. But all of those qualities get lost in the mix of […]

Serving Up Success

Not every content strategy you read about is healthy or nutritious. Sometimes, it’s just gross—chewed-up scraps that won’t make anybody feel good. You might think you’re being thrifty or efficient by serving up your leftovers with some chips, but it’s not often all that appetizing. Or nourishing. Regurgitation often just makes people gag (just like […]

Decoding Decision States

Something unexpected happens when you market at very small scales. Many of the rules change. Your buyers exist in a superposition of decision states until they are engaged, at which point they collapse into a single state.

Against the Ideology of Stupid

I was bullied through most of school. A lot. Not just for being a non-conformist—eyeliner, torn clothes safety pins, as early 80s as you can imagine. Not just for being gay. Not just for coming from a single-parent household. There was a much deeper stigma… I was effortlessly, unstudiously, and unapologetically smart (i.e., good at […]