Using web to drive patient satisfaction

Simply calling out an excellent quote from an article I read recently. It was just too rich to truncate into a tweet!

“Patient satisfaction will hinge heavily on hospitals’ ability to satisfy patients with a clear social media strategy, interactive, personalized websites and connectivity between electronic health records and personal health records.”

Source: Paul Keckley, Hospitals and Health Networks Daily, “Time to Get Serious About Patient Satisfaction” (July 7, 2014)

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